Returns Policy

  • Item must be returned within 30 days from the day you've received your order, transit times are not included within this time
  • Sloli currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size, you'll need to place a new order via the website.
  • Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you 
  • We cannot accept underwear or socks for hygiene reasons - no exceptions
  • Items covered in animal/human hair will not be accepted 
  • All items are thoroughly inspected before any action is taken
  • For single item orders that are returned, we will refund the total value of the order, including shipping costs.
  • For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs.
  • If multiple item orders are returned in their entirety, we will refund the total value, including shipping costs.
  • Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.
  • Any items purchased from a SLOLI event cannot be returned for a cash refund. 
  • Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product
  • Our returns address is: 5th Floor, Block B, Taobao Warehouse, 1801 Yatai Road, Xiaoshan District, Hangzhou, Zhejiang, China 
  • zip code:310000
  • Consignee:Qianqian Zhang
  • Phone number:+86-13634186659
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in. 
Still not sure on our returns policy? Drop us a message! info@sloli.store